Club Policies

SIGN-UP FEE :

1. It is a one-time fee charged at the time of registration.
2. This fee is not refundable upon plan cancellation.
3. Once a plan is cancelled, a Sign-up fee will appear on new registration (or reactivation).
4. We provide "HOLD" account if you want to take TIME OFF for a limited-time.
5. "HOLD" fee = $10 per request, each request for maximum 2 months only (repeatable).
   

MEMBERSHIP :

1. All sales are FINAL and NON-REFUNDABLE.
   
2. We require a 30-days notice for membership changes; such as cancellation, changes from family to individual, holding an account for a period of time or membership migration between our centers.
3. Any changes to the membership must be requested in writing via email or submitting a form we've provided in our website.
4. Any verbal request with our front desk or phone call will not be processed further.
   
5. Any sudden changes will still be processed according to applicable policies and comply with the notification period.
   
6. We provide membership "HOLD" for a certain period of time (max. 2 months) and it must be requested in writing via email or the form we have provided in our website. $10 HOLD fee will be charged to your account for every request you've made.
   
7. HOLD period can be extended by submitting the new request via email or form we've provided.
   
8. If you decide to CANCEL your membership, please note that the sign-up fee will be charged again on membership renewal.

TRAINING PROGRAM :

1. We require a 30-days notice for monthly plan cancellation, and it can only be implemented from the 1st date of the following month.
   
2. It must be requested in writing via email or submitting a form we've provided in our website.
3. Any verbal requests with our front desk or coaches will not be considered as notification.
   
4. Monthly plan that have been paid due to late notification cannot be refunded.
5. A grade promotion fee of $10 will be charged to your account if you're promoted to the next level.
   
6. Please make sure you join the classes according to the schedule and monthly plan you choose, otherwise, additional charges may apply or your remaining visits in your monthly plan may be deducted.
   
7. There are no refunds for remaining unused visits due to holidays, failure to attend scheduled class, illness, conflicts with other activities, etc. Instead, we provide a Make-up Class that you can request for ONCE a month.
8. There are no refunds due to facility closures such as natural disasters, crisis, emergency, and any God's act.
9. A Replacement class will be scheduled and notified if our center holds a tournament.
10. Training plans that have been canceled will be charged $10 upon reactivation.
    

MAKE-UP CLASS :

1. We only provide 1 (one) make-up class each month, and it must be completed within the absence month.
2. It must be requested ONLY by submitting a form we've provided in our website at least 24-hours before the scheduled class.
3. Each request has to be approved by our management team. You will be enrolled to make-up class with special pass.
   
4. Any verbal requests with our front desk or coaches will not be considered as notification.
5. Self-scheduling on the make-up class will incur an additional charge and non-refundable fee.
   
6. Make-up class subject to availability (not guaranteed) and will not carry over to the next month period.
7. We can't provide a rescheduling for make-up class. Please make sure you don't missed the class you requested.
8. Make-up class can't be transferred to other students or family member.
9. There is no make-up class for Pre-Competitor level or higher.
   

REFUNDS :

1. Before requesting a refund, please make sure that you have read all the policies we've made.
2. Any refund request which is against our policy will not be entertained.
   
3. All refund requests are submissions, and it is entirely at our management discretion to approve them.
4. Any approved refunds will only be paid to your “Account Credit” (no fees).
5. If you want to receive a refund back on your credit card, there is a transaction fee of 10% from the total payment that you must pay to the payment portal (not to us).
6. A full refund to your credit card is only given if the transaction error was on our part.
7. The deadline for complaints regarding unexpected transactions is 7 days after the date stated in the bills.
   
8. Please note that the refund process will take a maximum of 14 days to complete.

1. Only registered clients are allowed to play in the facility (have an account in our CRM website).
   
2. All clients need to have their own passes, whether it is a membership or a guest pass. It can be purchased through our front desk, admin staff, or online purchase via website or installed apps.
   
3. Please do a "CHECK-IN" before using the facility. A fine of $200 will be issued to clients who found using the facility without a membership or passes.
4. Only clients with non-marking shoes are allowed to play on the courts. A fine of $200 will be issued to clients for any shoe's marks left on the court.
5. Food or drink are not allowed on or nearby the courts.
6. Drugs or any weapon are strictly prohibited.