CLUB POLICY

SIGN-UP FEE:

• This is a one-time fee charged at the time of registration.
• This fee is non-refundable upon plan cancellation.
• If the plan is canceled, the sign-up fee will be charged again upon plan renewal.
• We offer a "HOLD" option for plans if you need to take time off for a limited period.
• The sign-up fee still applies when upgrading or downgrading a plan.

MEMBERSHIP:

• All sales are final and non-refundable.
• We require 30 days' notice for membership changes, such as cancellations, changes from family to individual, holding an account for a period, or migrating membership between our centers.
• All membership changes must be requested in writing via email or by submitting a form available on our website.
• Verbal requests made at the front desk or by phone will not be processed.
• Sudden changes will still be processed according to applicable policies and comply with the notification period.
• We offer a membership "HOLD" for a certain period (maximum 2 months), which must be requested in writing via email or through the form on our website. A $10 HOLD fee will be charged to your account for each request.
• The HOLD period can be extended by submitting a new request via email or the form on our website.
• We do not offer a "HOLD" for Annual Memberships.
• If you decide to cancel your membership, please note that the sign-up fee will be charged again upon renewal.

TRAINING PLAN:

• We require 30 days' notice for monthly plan cancellations, which can only be implemented starting on the 1st of the following month.
• Cancellations must be requested in writing via email or by submitting a form on our website.
• Verbal requests made at the front desk or with coaches will not be considered as notification.
• Monthly plans that have been paid for due to late notification cannot be refunded.
• A grade promotion fee of $10 will be charged to your account if you are promoted to the next level.
• Please ensure you attend classes according to the schedule and monthly plan you choose; otherwise, additional charges may apply, or your remaining visits may be deducted.
• There are no refunds for remaining unused visits due to holidays, failure to attend scheduled classes, illness, conflicts with other activities, etc. Instead, we offer a Make-up Class that you can request once a month.
• There are no refunds for facility closures due to natural disasters, crises, emergencies, or acts of God.
• A Replacement class will be scheduled, and you will be notified if our center holds a tournament.
• Training plans that have been canceled will incur a $10 fee upon reactivation.

MAKE-UP CLASS:

• We offer one (1) make-up class each month, which must be completed within the month of the absence.
• Requests for make-up classes must be submitted ONLY through the form on our website at least 24 hours before the scheduled class.
• Each request must be approved by our management team. You will be enrolled in the make-up class with a special pass.
• Verbal requests made at the front desk or with coaches will not be considered as notification.
• Self-scheduling a make-up class will incur an additional charge and a non-refundable fee.
• Make-up classes are subject to availability (not guaranteed) and will not carry over to the next month.
• We cannot reschedule a make-up class. Please ensure you do not miss the class you requested.
• Make-up classes cannot be transferred to other students or family members.
• There is no make-up class for Pre-Competitor level or higher.

REFUND POLICY:

• Before requesting a refund, please ensure you have read all of our policies.
• Any refund request that violates our policy will not be entertained.
• All refund requests are subject to management discretion for approval.
• Approved refunds will only be credited to your “Account Credit” (no fees).
• If you wish to receive a refund to your credit card, a transaction fee of 10% of the total payment will apply, charged by the payment portal (not by us).
• A full refund to your credit card is only provided if the transaction error was on our part.
• The deadline for complaints regarding unexpected transactions is 7 days from the date stated on the bill.
• Please note that the refund process may take up to 14 days to complete.

FACILITY USAGE:

• Only registered clients are allowed to use the facility (must have an account on our CRM website).
• All clients must have their own passes, whether a membership or a guest pass. Passes can be purchased through our front desk, admin staff, or online via our website or mobile app.
• Please "CHECK-IN" before using the facility. A fine of $200 will be issued to clients found using the facility without a membership or pass.
• Only clients with non-marking shoes are allowed to play on the courts. A fine of $200 will be issued for any shoe marks left on the court.
• Food or drinks are not allowed on or near the courts.
• Drugs and weapons are strictly prohibited.